Terms and Privacy

Welcome to yoshimi. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at yoshimi.

1 – General
You can shop our products through our online shop. If you have any questions please contact our customer service for help at hello@yoshimi.cc. All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the police. yoshimi reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout are accepted. yoshimi holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes. All prices include German vat (19%).

2 – Shipping & Delivery
All shipments are sent by DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. yoshimi will dispatch the approved orders as quickly as possible and in the order that they have been received.

a. Shipping destinations and shipping fees
Estimated delivery time is 1-5 working days, if anything else is not announced.
Shipping fees specified in € (Euro) will be displayed in checkout before the final payment step. Please note that these may vary depending on the weight of the package.

Our shipping fees are approximately
– Germany 3 EUR.
– Europe 5 EUR.
– Countries outside Europe 7 EUR.

3 – Payment
You have the following options:
– Paypal

4 – Returns and exchanges
German law is applied, according to the right of reclamation and returns. You have the right to return a product and get a full refund or exchange the product, within 30 days from receiving the goods. If you change your mind about a product you have to contact our customer service within this time. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange. When returning or exchanging a product you pay for the shipping cost. Return the product together with your receipt to this address:

c/o P. Grandry
Bergmanstrasse 109
10961 Berlin

Our policy
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

a. Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items yoshimi will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

b. Claims
If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our customer service before returning the product, then return the product together with your receipt to this address:

c/o P. Grandry
Bergmanstrasse 109
10961 Berlin

5 – Security
All information concerning your credit card is encrypted and secured trough PayPal. According to German law yoshimi has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.

a. Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by German law. yoshimi may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

b. Ownership of right
All rights, including copyrights at yoshimi.cc remain with yoshimi and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

c. Privacy Policy
The personal information you forward to yoshimi will only be used in order to fulfil the undertakings yoshimi have and to assure you the best service. yoshimi will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. yoshimi assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from yoshimi, please send an email to hello@yoshimi.cc

6 – Force majeure
In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances yoshimi will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs yoshimi will try to inform you about this.